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We observe and analyse disruptions in commerce, customer behaviour and business trends on an ongoing basis. These findings result in tangible insights that influence our strategic decisions, as well as other sector players and partners. Because how can you steer the course without vision? Research lends us that vision. With our test-and-learn culture, we produce knowledge that not only supports better business; it defines standards across multiple industries.
Examples of our leading research include our E-shopper Barometer: the widest e-commerce survey on European e-commerce trends and behaviour, revealing the evolving expectations of over 24,000 e-shoppers across 22 countries in Europe. The B2B Barometer is a broad study of delivery experiences, the first of its kind, featuring 2,200 interviews of small and mid-sized European businesses, not to mention sourcing patterns and B2B delivery expectations.
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