Chronopost, France's leading express delivery company for parcels weighing under 30 kg, is continuing to build up its Chronopost Pro digital platform for businesses sending fewer than 150 parcels a month. Launched a year ago, the new features are designed to meet all the parcel transport needs of small businesses, with reliable and attractive solutions for deliveries within France or to 230 countries and territories, express or express delivery, to the home or out-of-home, and for BtoC or BtoB customers.
Successive developments to cover all needs
Micro-businesses generate around 20% of the added value produced by French companies, and many of them are increasing their revenues through e-commerce. Most of them offer several delivery methods and order tracking on their website.
In 2023, Chronopost was the first French parcel carrier to launch a no-obligation offer dedicated to small businesses, with all-inclusive prices allowing them to choose their delivery time (express or fast). To develop this tool and understand their specific needs, Chronopost relied on feedback from customers.
Chronopost Pro offers attractive prices, with deliveries starting from €3.75 excluding VAT after discounts, free collections from purchases over €50 excluding VAT excluding options, and a full range of delivery services accessible in just one click to meet the expectations of their end customers: deliveries within France or to 230 countries and territories, to the home or out-of-home using Lockers and Pickup Points, both express and fast. A dedicated Pros customer service team is based in Poitiers, answering customers directly by telephone or Live Chat.
Over the past year, new features have been introduced to improve the customer experience for professional shippers, including electronic direct debit subscription and the ability to create 50 labels in a single action using file import.
Since June 2024, Prestashop e-tailers have been able to connect their shop to their Chronopost Pro account with no obligation. As a result, they can automatically generate shipping labels, track items, etc. From 2025, several marketplaces will be able to interface with Chronopost Pro. These features are particularly appealing because small e-tailers use an average of three sales channels (their own website and one or more marketplaces). They will be able to centralise the creation of their labels on a single interface and benefit from discounted rates on all their parcel labels.
A service that has proved popular
Chronopost Pro welcomes over 2,300 new customers every month. This steady growth has enabled Chronopost to increase its digital sales by 30% in one year.
Around 70% of the volumes generated by Pro customers are for express deliveries anywhere in France or to 230 countries and territories, and 30% for express deliveries.
Eva Bossy, Digital Sales Director, said:
“Small businesses often come in on price, but they frequently use express deliveries, which can encourage certain sales, especially when their brand is not very well known. They like being able to give their end customers a choice.”
Chronopost Pro customers benefit from Chronopost's fleet of 1,400 low-emission vehicles. Chronopost is continuing its efforts to reduce its greenhouse gas emissions and is targeting net zero by 2040.
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About Chronopost
Chronopost is the leading national player in the express delivery of parcels weighing up to 30 kg to businesses and individuals. With a team of over 5,200 employees, Chronopost delivered 248 million parcels in 2023. Chronopost serves 230 countries and territories worldwide and has privileged access to Geopost's global network of Pickup points.
Through innovative technologies, local expertise, dedicated customer service and a network of 25,000 outlets in France (Chronopost branches, post offices and Pickup Points), Chronopost provides an excellent customer experience for both senders and recipients. Chronopost ensures low-emission delivery in Paris and around sixty cities across France.
Chronopost is a member of Geopost, the international parcel delivery network. Geopost, the holding company of Le Groupe La Poste, recorded revenues of €15.7 billion in 2023 for 2.1 billion parcels delivered worldwide.
