For the past 13 years Ceneo.pl price comparison website and service have been preparing the Trusted Shop Rankings covered by the Trusted Opinions Programme. The winners are selected on the basis of results of after-sales questionnaires filled out by the customers, whose reviews determine the position of the specific supplier.
This year e-commerce stores and suppliers competed in 14 categories. In the Trusted Shops Ranking 2023 the title of “Supplier of the Year” was awarded to DPD Poland. The courier company won the Polish consumers’ trust yet again. The winners were selected from 28 delivery companies, based on 275 000 reviews.
The assessed aspects include quick delivery, contact with the courier, condition of the package and availability of different delivery options.
‘Our recipients are offered various parcel collection options according to their personal preferences. We understand that lifestyle and mobility of today’s consumers defines their needs. The recipients appreciate the option to receive their parcels directly from the courier or collect them from a depot or a parcel locker during their routine activities. The significance of an emerging group of consumers - senior e-shoppers, is also growing. As per the e-Shopper Barometer study, senior e-shoppers appreciate easy solutions’
says Rafał Nawłoka, CEO, DPD Polska.
This year’s rankings were presented in the ‘E-commerce Report’, in which Ceneo.pl discusses trends and phenomena of the Polish e-commerce market. The report summarises changes of Internet users’ shopping habits, which evolved and strengthened after more than two years of the pandemic.
About DPD Poland
DPD Poland is part of GeoPost/DPDgroup, one of the largest international courier networks in Europe. The company provides the highest quality services to senders and recipients of parcels and strives for neutrality of deliveries. It cooperates with over 9000 couriers. The company has a network of over 9200 DPD Pickup points. In 2021, it expanded the fleet of low-emission and zero-emission vehicles to include electric courier vans.
DPDgroup delivers 8.4 million shipments worldwide every day. It has a team of 120 000 delivery experts operating under the brands DPD, Chronopost, SEUR, BRT and Jadlog and a network of 70 000 Pickup points. In 2020, DPDgroup strengthened its commitment to reducing its carbon footprint. As part of the corporate social responsibility strategy, the company will deliver parcels in many European cities in an environmentally friendly manner with the aim of improving the quality of life of their inhabitants.
