Through its partnership with Valora, DPD will be able to expand its out-of-home delivery
network to over 1’000 locations throughout Switzerland by the end of July 2024. The
additional pickup points will be integrated in shops and shops at highly frequented spots in
prime locations. Many have long opening hours and some are even open on Sundays. To
enable shipments to be processed efficiently at the checkout, Valora has integrated the
DPD application directly into its checkout system. Consignees can reroute the order
themselves to a conveniently located DPD Pickup parcelshop. If the delivery drivers find
nobody at home and are unable to leave the parcel, they can deposit it at a nearby DPD
Pickup parcelshop.
40 per cent of all parcels are delivered out of home
The expansion of the out-of-home (OOH) network is on trend, as representative survey
data from DPD’s E-Shopper Barometer show. Fewer and fewer Swiss people are receiving
their online purchases at home and are collecting them from shops, parcel shops or
automatic lockers instead. The proportion of people who have their parcels delivered
primarily to their home address has fallen from 87 to 58 per cent in Switzerland over the
past five years. In 2022, 24 per cent of all shipments went to OOH sites. By 2023, this
figure had already risen to 38 per cent.
Interest in pickup points in retail outlets has grown in particular. 16 per cent of Swiss online
shoppers regularly collect their orders there. In 2022, the figure was 7 per cent. A good
quarter of all returns are now handled by retail outlets. The shop on the corner is also
becoming increasingly popular with users of online marketplaces: 20 per cent of C2C e-commerce now takes place via retail outlets.
Large out-of-home networks at an advantage
Through its parent company Geopost, DPD Switzerland is integrated into a pan-European
OOH network with 110’000 locations. The aim is for all customers in 28 European countries
to be able to reach a DPD Pickup parcelshop within 15 minutes. Today, 95 per cent of the
target has already been met. The dense OOH network has advantages for consumers, as
they can pick up their order at a flexible time. Retailers benefit from the lower costs of
bundled delivery. In addition, OOH deliveries reduce traffic and, in turn, noise and
emissions on the last mile.
The E-Shopper Barometer also paints a clear picture of users of OOH locations in
Switzerland. They are 35 years old on average and live in urban areas. Only 10 per cent of
OOH customers are 50 or older. The gender balance is relatively even, with women tending
to prefer pickup points
"I am delighted that, in Valora, we have found the ideal partner to implement our out-of home strategy. The excellent locations throughout Switzerland, the long opening hours and the innovative applications are central to the joint development of an OOH network that meets a growing customer need: to receive and drop off parcels where and when you want,"
says Claudio Bichsel, Head of Customer Relation & Pickup DPD (Schweiz) AG.
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About DPD Switzerland
DPD Switzerland is one of the leading private express and parcel service providers in
Switzerland and, with its 1’200 employees and drivers, delivers over 24 million parcels to
businesses and private individuals per year. Based in Buchs in Zurich, the company has 14
locations and 440 DPD Pickup parcelshops in Switzerland and bordering areas in other
countries. DPD Switzerland is part of Geopost.
More information is available at https://www.dpd.com/ch/en/
About Valora
Each and every day, around 15’000 employees in the Valora network strive to brighten up
their customers’ journeys with a comprehensive foodvenience offering – nearby, quick,
convenient and fresh. The around 2’800 small-scale points of sale of Valora are located at
highly frequented locations in Switzerland, Germany, Austria, Luxembourg and the
Netherlands. The company includes, among others, k kiosk, Brezelkönig, BackWerk,
Ditsch, Press & Books, avec, Caffè Spettacolo, Frittenwerk and the popular own brand ok.–
as well as a continuously growing range of digital services. Valora is also one of the world’s
leading producers of pretzels and benefits from a well-integrated value chain in the area of
baked goods. The Valora Group has its registered office in Muttenz in Switzerland and is
the European retail unit of Fomento Económico Mexicano, S.A.B. de C.V. (FEMSA).
More information is available at www.valora.com.
