Over 8,000 MoneySavingExpert users took part in the poll on Martin Lewis’ site to find the best (and worst) parcel delivery firms. Conducted just after the Christmas peak, the poll asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.
Money Saving Expert rank firms from best to worst based on the percentage of 'great' and 'OK' votes they get (awarding two points per 'great' percentage point and one point per 'OK' percentage point).
DPD UK finished the overall winner with 55% of voters rating their service as 'great', with sister company DPD Local not far behind on 54%.
‘Great’ scores for the other major carriers included 41% for Royal Mail, 33% for Yodel and 28% for Evri.
|
|
Great
|
OK
|
Poor
|
|
DPD
|
55
|
31
|
15
|
|
Amazon
|
49
|
39
|
13
|
|
DPD Local
|
54
|
28
|
19
|
|
DHL
|
44
|
42
|
15
|
|
Royal Mail
|
41
|
39
|
20
|
|
CollectPlus
|
34
|
46
|
20
|
|
DHL Parcel UK
|
36
|
39
|
25
|
|
Parcelforce
|
31
|
46
|
23
|
|
UPS
|
33
|
42
|
26
|
|
FedEx UK
|
30
|
45
|
24
|
|
Yodel
|
33
|
31
|
36
|
|
APC Overnight
|
23
|
49
|
28
|
|
InPost UK
|
25
|
44
|
32
|
|
UK Mail
|
18
|
48
|
33
|
|
DX
|
17
|
46
|
37
|
|
Evri
|
28
|
24
|
48
|
|
TNT
|
14
|
51
|
36
|
Table: MoneySavingExpert. Parcel firms ranked from best to worst – as voted by MSE users.
“This is a very positive result for us, and I’m delighted for the whole team. We’ve topped this poll more times than any other carrier and with more than 8,000 people voting it is always an important indicator for the industry, especially coming so close to the peak Christmas period. The sector has grown rapidly in recent years and, as a result, there has inevitably been greater pressure and scrutiny on all carriers. But our aim is to carry on investing in our infrastructure, our service and our green innovation to ensure we continue to lead the way.”
commented Elaine Kerr, DPD UK CEO.
The full poll results can be viewed on the MoneySavingExpert site here.
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About DPD UK
DPD UK is a member of Geopost, a European leader in parcel delivery and solutions for e-commerce. Part of the La Poste Groupe, Geopost generated a €15.6 billion revenue and delivered 2.1 billion parcels worldwide in 2022.
The company operates more than 10,000 vehicles in the UK from 84 locations and delivers over 400 million parcels a year.
In 2018, DPD opened the UK’s first all-electric parcel delivery depot in Westminster. DPD currently has over 3,600 EVs in the UK and delivers to 30 of the largest towns and cities in the UK with zero and low-emission final mile delivery vehicles.
Details of all of DPD’s sustainability initiatives can be found on its dedicated green website: green.dpd.co.uk/
