MediaMarktSaturn is expanding its service offering and integrating parcel stores in almost all 400 Media Markt and Saturn stores in Germany. Following a successful pilot project in
around 50 selected stores, customers can now gradually pick up and send parcels from DPD Germany and GLS Germany conveniently at more and more locations. Successful pilot project as a basis: In the test operation, which has been running since mid-2023, customers had the opportunity to collect and send their parcels in over 50 stores. This service has already been used over 160,000 times and has been hailed a success by everyone involved in the project. Due to the positive feedback and high customer demand, the service is gradually being expanded to almost all German stores with the cooperation partners DPD and GLS.
The national roll-out has already started, and a further 30 or so stores will integrate the DPD and GLS parcel services before the end of February - meaning that more than 80 stores in Germany now have access to the customer-friendly service. The further roll-out will take place gradually. Customers can send and collect their parcels either in the online pick-up area or at special pick-up zones in the store. The DPD and GLS store finder makes it easy to find out where the nearest store with a parcel store is located.
Continuous optimization of the service experience
MediaMarktSaturn is in regular contact with its cooperation partners to further optimize the service experience. The national roll-out marks an important step in the further
development of the service offering and underlines MediaMarktSaturn's commitment to offering its customers innovative and customer-friendly solutions that make their everyday lives easier. The partnership with MediaMarktSaturn is also part of the
ambitious goal of DPD and GLS to put a close-knit and nationwide network of jointly usable Out of Home locations into operation. By 2027, the existing infrastructure is to grow to 20,000 shared parcel stores and parcel stations.
Stefan Middendorf, project manager for the national roll-out of the parcel stores at MediaMarktSaturn:
“The successful test operation in over 50 stores has shown that our customers really appreciate the convenient parcel service. With the national rollout, we are now expanding the service to almost all our stores in Germany and have two strong partners at our side in DPD and GLS. We are convinced that this customer-friendly service will make our customers' everyday lives even easier and thus contribute to a better shopping experience.”
Michael Fetten, Out of Home Operations Manager at GLS, explains the objective:
"We want to make sending and receiving parcels, including additional services, as convenient as possible. With MediaMarktSaturn, we have found the perfect partner to expand our Out of Home network. This will enable us to increase the number of parcel drop-off and pick-up points for GLS and DPD customers by a considerable factor within a short space of time. We will soon be able to offer GLS customers 10,000 touchpoints for receiving and sending parcels.”
Jens Haberecht, Group Manager Parcelshop at DPD Germany, emphasizes:
“Close cooperation with retailers is an essential component for us on the way to more parcel drop-off and pick-up points and thus more convenience for shippers and consignees. As a leading electronics retailer with a strong brand, extensive store network and high customer frequency, MediaMarktSaturn is an extremely attractive partner.”
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About MediaMarktSaturn Germany
With around 400 Media Markt and Saturn stores and over 20,000 employees, MediaMarktSaturn Germany is the number one electronics retailer in Germany. As the founder of the consumer electronics category, the company is now redefining itself and its environment: the term “Experience Electronics” describes both its repositioning and the range of services it offers its customers.With the two strong brands MediaMarkt and Saturn, the company is focusing on the customer experience and personal advice. As a successful omnichannel provider, MediaMarktSaturn Germany closely integrates its brick-and-mortar stores with online stores and mobile shopping apps. Customers thus benefit
from the advantages of online shopping as well as from personal advice and comprehensive services in the local stores. MediaMarktSaturn Germany is part of the MediaMarktSaturn Retail Group, which in turn is majority-owned by CECONOMY AG.
More information at www.mediamarktsaturn.com, www.mediamarkt.de and
www.saturn.de (data as at 30.09.2024)
About DPD Germany
DPD is represented throughout Germany with 79 depots and over 8,500 Pickup parcel stores. More than 8,500 employees and 11,000 delivery staff are on duty for customers every day. Every year DPD transports over 350 million parcels in the German parcel market. By 2027 DPD will provide its shippers and consignees with access to a total of around 20,000 Out of Home points, consisting of parcel stores and parcel stations. With innovative technologies, a focus on industry-specific solutions (e.g. shipping tires and rims) and a consistent focus on the needs of all customers, DPD makes parcel shipping in the B2B and B2C sectors simple, convenient and flexible. DPD Germany is part of Geopost, a
leading European provider of parcel delivery and e-commerce solutions, operating in more than 50 countries and offering over 120,000 out-of-home points in Europe. Geopost generated a turnover of 15.7 billion euros in 2023 and delivered 2.1 billion parcels worldwide.
About the GLS Group
The GLS Group is one of the largest independent parcel service providers in Europe with a strong local presence in almost every country on the continent. The company also works with subsidiaries in Canada and on the west coast of the USA, which are part of the GLS network. This enables GLS to seamlessly supply its customers and partners with millions of parcels and consignments every day. The company was founded in 1989 as “German Parcel”, from which today's GLS Germany emerged as part of the international GLS Group. With over 30 years of experience, GLS operates a proactive network management and connects markets in a flexible and agile way to respond to the fast-changing and dynamic nature of these markets. GLS is proud to offer its customers in around 40 countries a high-quality service that is individually tailored to their requirements. In Germany alone, GLS's Out of Home network consists of over 8,500 parcel stores and parcel stations. In the 2023/24 financial year, the GLS Group generated a record turnover of 5.6 billion euros. Around 905 million parcels were delivered in all markets
