- This new site offers consumers and businesses greater flexibility to make single or multiple returns across 23 countries in the Geopost network.
- Returns can be made via a pick-up point at the more than 100,000 Pickup points in Europe, of which more than 7,000 are SEUR's; or via a home pick-up.
SEUR, the leading express transport company in Spain, presents Return my parcel, the international returns portal that makes reverse logistics more flexible with a more convenient process for all users. A way of making returns that is already available in 23 countries in the European network of Geopost, a group to which SEUR belongs.
According to the E-shopper Barometer* carried out by SEUR, the fact that the returns process is complex is one of the main reasons for not buying online for 26% of Spanish e-shoppers. That is why SEUR, in order to continue innovating to offer the best service to its customers, is now launching this new portal with the aim of speeding up and facilitating the return of products purchased online.
This new service gives consumers access to request one or several returns in the same shipment without intermediaries through SEUR. Likewise, this solution offers the possibility of returning the desired packages from a Pickup Network collection spot, or from home by requesting a pickup. This network currently has more than 100,000 points (including convenience stores) and 16,000 lockers in Europe, of which more than 7,000 points belong to SEUR. Once the return has been made, the customer can track it through this platform.
The usability of the platform is also designed to facilitate user navigation. To track the collection, the user only needs to have the order number, delivery number or postcode. In addition, from the portal, the consumer can download the return sticker in an email in the customer's language of choice.
Brendán Burgos, Head of International Sales at SEUR points out that,
"once again we are putting the customer at the centre, thinking of solutions to facilitate a process that many users find complicated. With Return my parcel, we are responding to the complexity of reverse logistics by matching delivery facilities to those of returns and making it easier and with more guarantees to buy online. In this way, we are convinced that it will improve our customer's experience".
A solution also adapted to business needs
Not only end consumers will benefit from this portal, but also companies. Enterprises using Return my parcel will be able to customise the portal to the look-and-feel of their brand, as well as receive feedback from their customers, as it incorporates a space for consumers to include the reason for returning the product. This solution also allows companies to centralise all international returns in a single space, which facilitates the entire management.
*E-shopper barometer, the largest e-commerce study in Europe that analyses the behaviour and trends of online shoppers.
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About SEUR
Our 80 years of history have allowed us to be pioneers in express transport in Spain and to lead the sector with three main lines of business: international, e-commerce and the cold service focused on online food.
Thanks to our 10,000 professionals and our fleet of 6,500 vehicles, we serve companies of all sizes and sectors, and as part of Geopost, one of the largest international express networks, we deliver worldwide.
We constantly invest in innovation and infrastructure to be closer to our customers and offer them greater flexibility through solutions such as Predict, an interactive system for arranging delivery, or SEUR Now, for super-urgent deliveries in one or two hours. We are committed to sustainable logistics with the integration of alternative delivery systems in large cities such as the use of ecological vehicles, urban hubs or our network of Pickup points with more than 7,000 convenience stores and lockers.
