SEUR, Spain's leading express transport company, has received for the second consecutive year the award for Best Service of the Year 2024 in the Courier and Parcel category, awarded by Comercio del Año. This event, which currently organizes the largest online consumer survey in Spain, was attended by almost 10,000 users from all over the country, in a survey which measures, among other factors, satisfaction with the service provided by the participating brands.
In this context, users have given SEUR the confidence of being, once again, the favorite company among customers for their urgent deliveries. In the words of Karen Thouret, Head of Digital & Customer Experience at SEUR, who collected the award,
“it is an honor for SEUR that the trust of our customers is reflected in awards such as this. The effort we make every day, offering a service based on excellence and putting the customer at the center of our decisions, is rewarded. Our goal is to continue along these lines, focusing on innovation and digitalization so that customers continue to associate SEUR as a leading company and a benchmark in the sector”.
The customer at the center
This award recognizes the wide variety of specific and personalized services offered by SEUR, such as its Out of Home solutions, which now reach more than 5,000 points between lockers and convenience stores in the SEUR Red Pickup throughout Spain and allow flexible collection of parcels depending on customer availability. In addition to the leadership of the SEUR cold temperature-controlled transport service, or the launch of miSEUR, the new digital environment where all shipment information can be viewed with maximum transparency on a single screen.
Another customer-focused project for SEUR is Buy Back, with which the company collaborates with Recommerce to facilitate the reuse of electronic devices through their sale and reconditioning. Also noteworthy is SEUR Pro, a platform exclusively for our customers that is intuitive, modern and with functionalities that improve everything related to usability and interaction with users.
SEUR also uses the Net Promoter Score (NPS) metric, which is used to identify the level of customer satisfaction with the business. This is a performance indicator that evaluates the customer experience. In relation to the company's commitment to innovation, miSEUR+ is a pilot service which offers a flexible response to online consumers, as it allows them to group several orders from different companies into a single delivery.
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About SEUR
Our more than 80 years of history have allowed us to be pioneers in express transport in Spain, with three main lines of business: international, e-commerce and B2B business.
Thanks to our more than 10,000 professionals and our fleet of 6,500 vehicles, we serve companies of all sizes and sectors and, as part of Geopost, one of the largest international express networks, we deliver worldwide.
We constantly invest in innovation and infrastructures to be closer to our customers and offer them greater flexibility through solutions such as Predict, an interactive system for arranging delivery, or SEUR Now, for super-urgent deliveries in one or two hours. We are committed to sustainable logistics with the integration of alternative delivery systems in large cities such as the use of ecological vehicles, urban hubs or our network of Pickup points with more than 5,000 points, including convenience stores and lockers.
