- DPD Germany impresses the testers above all with punctuality and transparency
- DPD Germany rated "very good" in two further categories
For the current issue of its "test" magazine (11/2022), the Stiftung Warentest consumer organisation compared the services of the five largest German parcel services as well as their corporate social and ecological performance. From the consignee point of view DPD Germany takes top position as the only company with a rating of "good" for delivery quality. In the overall results DPD Germany ranked second with a score of 2.6 – only just behind market leader DHL (2.2).
DPD's service quality is especially impressive in the "Sending and receiving parcels" category. The testers from Stiftung Warentest particularly praised the live tracking of the test parcels they had posted and the 100 per cent fulfilment of DPD's predicted delivery times. In addition, along with one further provider DPD Germany is the parcel service in the test which offers the most delivery options for consignees and reliably implements their wishes.
However, it is not only with its service quality that DPD Germany was able to make an impact in the practical test. DPD Germany was also awarded the top rating of "very good" in the categories of "Corporate social and environmental strategy" and "Transparency".
Commenting on the results Eric Malitzke, CEO of DPD Germany, states:
"The assessment by Stiftung Warentest shows that DPD is the partner when it comes to reliable and precise delivery solutions. With our all-round digitalised premium service we offer consignees and shippers an excellent customer experience. We are already working on the innovative concepts of tomorrow to ensure that we can maintain this quality commitment in future, too."
About DPD Germany
DPD Germany is part of DPDgroup, the largest international parcel delivery network in Europe. Throughout Germany DPD has 79 depots and 7,500 Pickup parcelshops. A workforce of 9,500 and 13,000 delivery drivers are in daily operation on behalf of the company’s customers. Every year the No. 2 on the German parcels market ships more than 400 million parcels – providing carbon-neutral transport operations at no additional cost to the customer. With a number of initiatives for sustainable parcel delivery DPD is demonstrating, particularly in city centres, how parcel shipping can be made environmentally friendly and emission-free at the local level.
Through innovative technology, local knowledge and dedicated customer care, DPD provides the best possible experience for both shippers and shoppers. DPD’s industry-leading Predict service is setting a new standard for keeping customers closely in touch with their delivery, with real time tracking of their delivery, a one-hour delivery window and a range of options for redirecting parcels. In recognition of this innovation DPD Germany received several awards like the Digital Transformation Award or the UX Design Award.
As part of DPDgroup, DPD Germany has access to over 70,000 Pickup points worldwide, and delivers to 230 countries and territories across the globe. DPDgroup’s 120,000 delivery experts work together to deliver more than 8.4 million parcels each day. The sole shareholder in DPD is GeoPost, a wholly-owned subsidiary of Le Groupe La Poste. GeoPost posted sales of €14,7 billion in the year 2021.
