FOR OUR BUSINESSES

The environment, ethics, logistics and e-commerce are reshaping our industry and the way we are expected to do business.  As consumers and customers, employees, communities and suppliers all look to us for answers, it is our responsibility to act. Consumers are essential enablers of sustainability, challenging and collaborating with us to ensure we focus on what matters most. That is why we have made it a priority to listen to them, to find out exactly what they care about and hear what their expectations are for sustainable business. Equipped with this information, we are better able to serve our customers.

Carbon Calculator

CARBON CALCULATOR: CARBON REPORTING FOR CLIENTS

The Carbon Calculator we launched in 2023 enables shippers to access and analyse their emissions in near real-time. Built with our customers and accredited by the Smart Freight Centre, the tool tracks parcels through our network, providing shipment-specific emissions data. Already available across 20 European business units, the calculator ensures that as we reduce our emissions, so do our customers.

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Making more sustainable delivery options more available

OUR ALTERNATIVE DELIVERY SOLUTIONS ARE GROWING IN SCALE

Our low emission pick-up and delivery fleet has tripled in size since 2020 to reach more than 9,000 vehicles in 2023. As we accelerate the switch to more sustainable deliveries, our range of delivery options offer consumers flexibility, convenience and choice. For businesses, they help create a positive customer experience that goes beyond what's in the parcel.

These options are available right now:

Predict: Our 'Predict' notification service gives customers advance notice of their delivery time, enabling them to rearrange if necessary. This results in fewer failed deliveries and reduces greenhouse gas emissions per parcel by 5% when compared to standard home deliveries.
Pickup points: Our extensive network of more than 100,000 easily-accessible Pickup points located across Europe makes it easy for consumers to travel by foot, bicycle or public transport to collect their parcel. Our parcel locker network enables consumers to collect parcels at any time in the most convenient place for them.
Green notifications: Sent via our Predict service, Green notifications inform customers in the UK, France and Germany that a low-emission vehicle will deliver their parcel.

'64% of regular e-shoppers are willing to go to a different website to find a more sustainable delivery option.'

DISCOVER OUR E-SHOPPER BAROMETER

Explore the driving forces behind the purchasing decisions, with a significant shift towards sustainability and second-hand platforms. Nearly three-quarters of European e-shoppers use second-hand platforms, and a third are buying more than before. This trend is fuelled by economic necessity and a growing preference for sustainability, with 34% of C2C shoppers specifically choosing second-hand products to support environmental efforts.

E-shopper barometer

Less waste means greater sustainability gains

THE BENEFITS OF CIRCULAR ECONOMY THINKING

The circular economy has both environmental and business benefits. By reducing the waste we generate, reusing materials wherever possible and recycling at every opportunity, we lessen our impact on the environment while maximising the value we obtain from our business resources and assets. It helps remove waste from the overall system.

Driving growth through sustainable Shop-to-Shop deliveries

Shop2shop

Our Shop2Shop service is one example, enabling sustainable and affordable shop-to-shop deliveries for private consumers. To facilitate this, we’re building our Pickup network, allowing senders to generate a QR code to drop off parcels at a time and place that suits them. Thanks to initiatives such as Shop2Shop and our expanding Pickup network, we achieved growth of 67% in pre-loved product delivery volumes between 2022 and 2023.

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